Terms of Use

1. Agreement to these Terms

These Terms of Use ("Terms") govern access to and use of the Akili platform, dashboard, APIs and chat widgets (together, the "Service"), operated by Clear Frame Consulting (ABN 92 885 291 639), trading as Akili. By creating an account, embedding the widget, or chatting through a widget, you agree to these Terms. If you do not agree, do not use the Service. These Terms apply to account holders and agents ("Customers") and to any person who interacts with a chat widget ("End Users").

2. The Service

Akili lets businesses deploy AI-powered conversational assistants grounded in their own content, with optional human hand-off, analytics and widget configuration. We may modify, suspend or discontinue any part of the Service at any time.

3. Account responsibilities (Customers)

• Keep your credentials secure and do not share your account or permit unauthorised access.
• You are responsible for all activity under your account, including by agents you invite.
• You are responsible for the assistant you configure, the content you upload, and the responses it produces on your site.
• You must provide your End Users with any notices and obtain any consents required by law (including privacy notices).
• Notify us immediately of any suspected unauthorised access by email.

4. Acceptable & fair use

You must not, and must not permit any End User or third party to:

• use the Service unlawfully, or to upload or transmit unlawful, harmful, harassing, hateful, defamatory, deceptive or infringing content;
• submit other people's personal, confidential or sensitive information without authority, or any malware;
• attempt to probe, scan, reverse-engineer, scrape, or circumvent security, rate limits or access controls;
• use the Service to build a competing product, or resell it without our written consent;
• impose unreasonable or disproportionate load, or use automated means to abuse the Service ("fair use"); or
• use outputs to develop or train other AI models, or for unlawful, high-risk, or prohibited purposes.

We may apply rate limits and reasonable usage thresholds, and may suspend or terminate access for breach of this section.

5. Your content and intellectual property

You retain ownership of content you upload (documents, website content, knowledge bases) and of conversation content. You grant us a limited, worldwide licence to host, process and transmit that content solely to provide and improve the Service for you. You represent that you have all rights necessary to provide the content and that it does not infringe third-party rights or violate any law. All rights in the Service itself remain ours.

6. AI output — no reliance, not professional advice

The Service uses AI models that generate responses probabilistically. Outputs may be inaccurate, incomplete, out of date, or misleading, and may not reflect the views of Akili or the relevant Customer. Outputs are provided for general information only and are not professional advice (including legal, financial, tax, medical or other regulated advice). You must independently verify outputs before relying on them, and you use them at your own risk. Akili is not a party to, and accepts no responsibility for, the dealings between a Customer and its End Users.

7. End User terms (widget chat)

If you chat through an Akili-powered widget, you acknowledge and agree that:

• you are responsible for everything you submit, and you must not submit unlawful content or others' confidential or sensitive information;
• responses are AI-generated, may be wrong, and must not be relied on as professional advice;
• conversations may be recorded, stored, reviewed by the business and used to improve the service, as described in the Privacy Policy;
• you interact at your own risk, and you will not misuse, attack or attempt to manipulate the assistant; and
• you must not submit payment card numbers, passwords, or government identifiers into the chat.

8. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Clear Frame Consulting, its directors, employees and contractors from and against any claims, liabilities, losses, damages and reasonable costs (including legal costs) arising out of or in connection with: (a) your content; (b) your or your End Users' use of the Service; (c) your breach of these Terms; or (d) your violation of any law or third-party right.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL) or other applicable law. Where our liability for failure to comply with such a guarantee can be limited, it is limited (at our option) to re-supplying the service or paying the cost of re-supply.

Subject to the above, to the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential or punitive loss, or any loss of profits, revenue, data, goodwill or business; and (b) our total aggregate liability arising out of or in connection with the Service is limited to the greater of (i) the fees you paid us in the three (3) months before the event giving rise to the liability, or (ii) AUD $100.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, suspected abuse, or to protect the Service or others. On termination, the licences you granted end (except as needed for backups or legal compliance), and you may request an export of your data within 30 days.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or via the dashboard, and the "last updated" date above will change. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Australia and the courts competent to hear appeals from them.

14. Contact

Questions about these Terms? Contact Clear Frame Consulting — email us.